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Insurance

What is Tata Motors Insurance Broking and Advisory Services? (TMIBASL)

What is Tata Motors Insurance Broking and Advisory Services? (TMIBASL)

Tata Motors Insurance Broking and Advisory Services Limited (TMIBASL) is the insurance broking arm of Tata Motors, which is a part of the prestigious Tata Group of India, which was founded by legendary entrepreneur and philanthropist Mr. Jamsetji Tata. TMIBASL is currently headed by Mr. Shyam Mani (Chairman).

TMIBASL was founded in 1997 and has its registered office at Homi Modi Street, Hutatma Chowk, Mumbai. The company has a presence throughout India and has over 300 employees working across its various lines of insurance business.

 

  • Products and Services of TMIBASL
  • Management of TMIBASL
  • How to contact TMIBASL
  • Products and Services of TMIBASL

Products and Services of TMIBASL

TMIBASL is a composite insurance broker that deals with both life and general insurance services in India. TMIBASL engages in the following lines of insurance business:

  • Personal health insurance
  • Motor insurance
  • Extended warranty plans
  • Liability insurance, including professional indemnity coverage, fidelity insurance, commercial liability insurance, and more
  • Cyber insurance plans and policies
  • Property insurance
  • Marine insurance services
  • Facultative reinsurance
  • Treaty reinsurance

Management of TMIBASL

Tata Motors Insurance Broking and Advisory Services Limited (TMIBASL) is a professionally run company, and their management includes the following (as of 2023):

Name

Designation

Mr. M. Ravichandran

Managing Director and CEO

Mr. Bhanu Bhai Sharma

Company Secretary and CFO

Mr. Jaikumar J

Chief Compliance Officer

Mr. Sushil Kumar Rawat

CMO

Mr. Rajeev Varghese

Head of Employee Benefits

Source: https://www.tatamotorsinsurancebrokers.com/our-leadership-team

How to contact TMIBASL

Registered Office

Address

Contact Details

3rd floor, Nanavati Mahalaya Tamarind Lane, Homi Mody Street, Fort, Mumbai – 400 001, Maharashtra, India

 

Corporate Office

Address

Contact Details

AFL House, 1st Floor, Lok Bharati Complex, Marol Maroshi Road, Andheri East, Mumbai – 400 059, Maharashtra, India

+91-22-66207900 / 7901

TMIBASL also has a presence in many other cities of India, including Pune, Ahmedabad, Kolkata, Chennai, Bangalore and beyond. You can find the addresses to their branches here.

Author Bio

This article is written by Team InsuranceLiya.com, an independent website that writes about insurance, finance, health, and more. Our writers have a wealth of knowledge, experience, and degrees in the fields of insurance, finance, economics, and beyond.

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Insurance

Which are the Public Sector Insurance Companies in India?

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Which are the Public Sector Insurance Companies in India?

India’s insurance industry has been through a long and rich journey. From the days of Chanakya’s introduction of insurance in ancient India to the nation’s independence, from only publicly owned insurance companies to the privatization and liberalization of the insurance sector in the 1990s, insurance in India has a rich history.

Post-independence, insurance companies in India were highly regulated and only owned and operated by the Government of India. There were a number of reasons behind this, but the most important one was ensuring that the interests of the policyholders were at the forefront. The government also used insurance as a social service at the time.

Following India’s liberalization efforts in the 1990s, the insurance sector in India was also liberalized in the year 2000. This is when private companies were allowed to participate in the Indian insurance sector. That being said, there are still a number of government-owned insurance companies that operate in India.

We will talk about them in this article. Mentioned within is a list of insurance companies that are owned by the Government of India.

 

  • Life Insurance Corporation (LIC) of India
  • Oriental Insurance Company
  • General Insurance Corporation
  • Agriculture Insurance Company of India
  • New India Assurance Company
  • National Insurance
  • United India Insurance
  • Export Credit Guarantee Corporation

We will briefly talk about the operations and services of each of these companies below.

Life Insurance Corporation (LIC) of India

LIC of India is the largest life insurance company in India. In fact, it is the largest insurance company in the world when it comes to active policyholders. LIC was formulated in 1956 after Parliament passed the LIC Act. In fact, it is the largest insurance company in the world when it comes to active policyholders. LIC was formulated in 1956 after Parliament passed the LIC Act. 243 separate insurance companies in India were combined into one single entity, which was named the Life Insurance Corporation of India.

Products and services offered by LIC include:

  • Life and term insurance policies
  • Unit-linked life and term insurance policies
  • Health insurance plans
  • Pension and endowment plans
  • Micro insurance

Oriental Insurance Company

Oriental Insurance Company is a wholly owned entity of GIC of India. Oriental Insurance was incorporated in 1947 and deals in the general insurance sector of India.

Products and services offered by Oriental Insurance include:

  • Health insurance plans
  • Motor insurance policies
  • Accidental insurance policies
  • Rural insurance
  • Agricultural insurance schemes
  • Property insurance
  • Marine insurance

General Insurance Corporation

GIC provides reinsurance services to other insurance entities. This basically means that they insure the assets of other insurance companies. As of 2016, GIC was the only reinsurance company in India. Since 2016, there have been other entrants to the reinsurance business in India.

Products and services offered by GIC include: GIC provides reinsurance services to domestic as well as foreign insurance entities.

Agriculture Insurance Company of India

The AIC of India was founded in 2002 with a view to extending insurance products and services to the rural and agrarian economies of India. Their products are specially designed for farmers and their needs and requirements.

Products and services offered by the Agriculture Insurance Company of India include: AIC of India provides a variety of agriculture insurance products that cover almost every crop type in India.

New India Assurance Company

New India Assurance was founded in 1919 and subsequently nationalized in 1973. The company still operates as a government-owned insurance company, offering products and services in the Indian general insurance sector. It offers a wide array of more than 200 different general insurance products.

Products and services offered by New India Assurance include:

  • Health insurance plans
  • Motor insurance policies
  • Rural insurance
  • Travel insurance policies
  • Accident insurance plans

National Insurance

Like Oriental Insurance, National Insurance is also a subsidiary of the General Insurance Corporation (GIC) of India. The company is over 117 years old (as of 2023) and has its registered office in Kolkata, West Bengal.

Products and services offered by National Insurance include:

  • Health insurance
  • Motor insurance
  • Marine insurance
  • Engineering insurance
  • Property insurance
  • Rural insurance

United India Insurance

United India Insurance is a notable name in the Indian general insurance sector. The company has over 85 years of experience and over 1.2 crore customers, making it one of the largest public sector insurance companies in India.

Products and services offered by United India Insurance include:

  • Health insurance
  • Shopkeepers insurance
  • Accident insurance
  • Property insurance
  • Industrial insurance
  • Fire insurance

Export Credit Guarantee Corporation

Export Credit Guarantee Corporation is a public sector insurance company that aims to provide export-related insurance products to exporters in India. They deal in export credit insurance and related services. The company was formulated with the view of extending insurance services to exporters, thereby encouraging exports from India.

Products and services offered by Export Credit Guarantee Corporation include:

  • Export credit insurance services
  • Buyer’s credit services
  • Guarantee services
  • Credit letters

Author Bio

This article is written by Team InsuranceLiya.com, an independent website that writes about insurance, finance, health, and more. Our writers have a wealth of knowledge, experience, and degrees in the fields of insurance, finance, economics, and beyond.

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Insurance

What are the Principles of Underwriting in Insurance?

What are the Principles of Underwriting in Insurance?

An insurance underwriter has the critical task of ensuring that an insurance company is profitable, and continues to operate in a stable and profitable manner. Insurance underwriting is a highly complex task that does a lot of processing and number crunching. Further, underwriting is an extremely important aspect of insurance that impacts the bottom line of an insurance company.

In order to understand the principles of underwriting in insurance, first we need to understand the concept of underwriting in insurance. Underwriting basically refers to the activity of evaluating the risk profile of an asset or individual. This process is carried out by insurance underwriters. Once the underwriters assess the risk profile of an asset, they decide on the amount of premium that the insurance company can charge for extending insurance coverage to the said asset. Higher the risk, higher the insurance premium charged.

Now, let us talk about the most important principles of insurance underwriting:

Principles of Insurance Underwriting

1.) Minimization of Loss

The insurance underwriter must have the best interest of the insurance company in mind before initiating an underwriting activity. He or she must strive to minimize the loss factor of an insurance company while conducting his assessment. Along with loss minimization, the underwriter should also keep an eye on the profitability factor of underwriting an insurance policy.

2.) Known Hazards

There is implied risk when an insurance company issues an insurance policy. These risks are generally called known hazards. There are a number of known hazards that are associated with a particular client profile. The insurance underwriter must be cognizant of these known hazards while conducting the underwriting process.

3.) Information

An insurance underwriter must gather as much high quality information with respect to client profile, area of insurance, moral hazards, implicit and explicit risks, and beyond. Generally, an abundance of high quality data will lead to better risk profiling, which will lead to higher quality decision making, which would finally lead to more profits for the insurance company.

4.) Growth of Business

Underwriters should also keep an eye on business expansion, and calculated risk taking. An underwriter should not be so rigid in his approach that he misses opportunities of growth. One eye should be on effective risk profiling and the other eye should be on dynamism and business growth opportunities. It is a fine balancing act.

5.) Solvency

It is absolutely imperative that an insurance company will only underwrite insurance contracts that it can service. At no point should the financial stability of a business be compromised on. Generally, this issue should not arises as there are regulators above insurance companies that exercise strict regulation.

Author Bio

This article is written by Team InsuranceLiya.com, an independent website that writes about insurance, finance, health, and more. Our writers have a wealth of knowledge, experience, and degrees in the fields of insurance, finance, economics, and beyond.

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Top 7 Noteworthy Insurance Facts in India

Top 7 Noteworthy Insurance Facts in India

Insurance is an essential driver of the Indian economy, in 2021 it contributed to 4.2% of India’s GDP. This contribution is only projected to rise as insurance penetration in India surges in the years to come.

Insurance is such an important service that everyone should at least have a basic understanding of how it works. With the spirit in mind, we have highlighted the top 7 most noteworthy insurance facts in India.

1.) Started in 1818

The modern history of insurance dates back to 1818 when the Oriental Life Insurance Company was incorporated in the Indian city of Kolkata in the year 1818. That being said, this is not where insurance was birthed in India.

It is said that Ancient philosopher and statesman Chanakya introduced the concept of insurance during his governance of the Mauryan Empire. These things can be extensively read in the Arthashastra by Chanakya.

2.) Regulated by IRDA of India

The insurance industry in India is regulated by the IRDA of India. The IRDA was formulated under the IRDA Act, 1999, on recommendations by the Malhotra Committee. It is the task of the IRDA to disburse insurance licenses in India, and ensure that all stakeholders are working fairly and efficiently.

3.) Largest Insurance Company in the World

Did you know that Life Insurance Corporation (LIC) of India is actually the largest insurance company in the world when it comes to policy issuance? Yes, LIC had over 290 million policyholders as of 2019, making it the largest insurance company in the world (on account of active policyholders).

4.) Large Employer

With a total of 58 insurance companies in India, the insurance sector is a very large employer to the nation. In fact, according to the IRDA every 1/550 people in India are insurance agents. The bulk of these agents are with the LIC of India.
In 2020, it was also estimated that around 4 lakh people where general insurance agents in India. These numbers are only estimated to rise in the near future. That being said, there may be certain challenges with the advent of AI in the life insurance sector.

5.) The First Health Insurance Policy in India

The first health insurance policy in India was issued by the General Insurance Corporation of India (GIC) in 1986. At the time, it was a basic mediclaim policy that provided limited protection and coverage in the event of hospitalization of the policyholder.

Today, insurance companies have introduced a host of innovations that has led to the creation of a plethora of different types of health insurance policies that cover also every contingency.

6.) Ayushman Bharat scheme

The Ayushman Bharat Scheme was introduced in 2018. This scheme provides insurance coverage up to ₹5 lakhs to over 22 crore Indians as of 2023, making it the largest insurance scheme in the world.

7.) Bancassurance Model

The insurance industry in India still actively follows the bancassurance model, where insurance sales are facilitated by banks. Under this model, the bank employee attempts to educate a customer about the benefits of an insurance policy, and then attempts to close a sale.

This model is still prevalent in India, although it has slowed down with the advent of online insurance brokers and web aggregators. We hope that at the end of this article you were able to learn about some of the unknown facts and aspects of Insurance in India. Stay safe and healthy.

Author Bio

This article is written by Team InsuranceLiya.com, an independent website that writes about insurance, finance, health, and more. Our writers have a wealth of knowledge, experience, and degrees in the fields of insurance, finance, economics, and beyond.

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Insurance

Building Insurance (A Simple Guide)

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Building Insurance (A Simple Guide)

Cars, two-wheelers, cycles, and even your neighbor’s puppy can be insured, but did you know that entire buildings can also be insured? Yes, entire buildings irrespective of their size can be extended insurance coverage.

This article will attempt to explain the concept of building insurance, and at the same time highlight some of the most important topics concerning building insurance such as importance of building insurance, types, scope, benefits, and more.

We will extensively talk on the following topics:

 

  • What is building insurance? (Meaning)
  • Importance and Benefits of Building Insurance
  • Inclusions and Exclusions in Building Insurance
  • Potential use cases of Building Insurance
  • Types of Building Insurance
  • How is building insurance premium determined?

What is building insurance? (Meaning)

A building insurance policy is a contract between the owner of the building and the insurance company. This contract is for a specific period of time and a specific amount (Premium). A building insurance policy provides coverage to the policyholder in the event that the insured building is damaged during the contract term.

Importance and Benefits of Building Insurance

A building is an expensive asset and should be insured. Uninsured buildings can be a cause of massive financial pain to the owner of the building. Let us highlight some of the most important benefits of building insurance below:

  • Coverage against losses: This is the fundamental benefit of having your building insured. Damage caused to your building during the policy tenure will be covered by the insurance company. This is however subject to the terms and conditions of the policy bond.
  • Coverage for internal items: It is generally a surprise to policyholders that insurance companies even extend coverage to internal items like electric items and lightnings. Even expensive items like jewelry and artwork is covered if you buy a rider along with your base policy.
  • Peace of mind: Peace of mind is everything, and a building insurance policy will provide a good nights sleep to the policyholder, knowing that he is covered against unforeseen difficulties.
  • Loan: Bank’s will generally ask if a building is insured before collateralizing it.

Inclusions and Exclusions in Building Insurance

Inclusions and exclusions depend of the type of building insurance policy as well as the insurance company issuing the policy. That being said, there are certain inclusions and exclusions that are generally shared across policies and insurance companies, they are:

Inclusions

Exclusions

Fires

Damage caused due to willful negligence

Theft / Burglary

Damage caused intentionally

Natural disasters like floods, earthquakes, cyclones and more

Consequential damages

Manmade disasters like terrorist attacks and riots

General wear and tear of the property

Accidental damage caused to the property

Precious items like gold, jewelry, art, etc that is damaged

Electrical fires and other electrical damage

Damage resulting due to war

Alternative accommodation expenses if necessary

Third party construction loss

Keep in mind that actual inclusions and exclusions will need to verified and checked with the insurance company.

Potential use cases of Building Insurance

Building insurance can be bought by the following parties:

1.) Small and large businesses: Both, small as well as large businesses can leverage building insurance to protect themselves against potential losses. It is considered extremely cognizant to ensure that your building is insured and covered.

Businesses that can be covered under building insurance are:

  • Hospitals and medical centers
  • Retail super stores
  • Small and large malls
  • Residential towers
  • Hotels and restaurants
  • Airports and ports
  • Mansions and bungalows
  • Private buildings

2.) Individual Owners: Not only large and small businesses, even individual owners that own buildings need to strongly consider buying building insurance as the costs of servicing substantial damages to a building could be astronomical.

3.) People who rent: Certain insurance companies even sell building insurance policies to renters that rent out entire buildings.

Types of Building Insurance

Insurance companies will generally offer flexible building insurance plans that cover all bases.

  • Coverage for insides: This type of building insurance policy only provides coverage to the insides of the building. Here, only the contents of the building will be covered.
  • Comprehensive coverage: This type of building insurance policy covers the contents of the building as well as the structure itself. It is a comprehensive policy.
  • Comprehensive coverage with rider: This is where a comprehensive policy is extended even further by buying relevant add-ons or riders. A policyholder can buy a number of riders along with the base policy. The rider increase the coverage of the policyholder. There are a variety of riders available in the market.

How is building insurance premium determined?

The policyholder will need a pay a rate of premium to insure his building, but how is this premium calculated? Let us have a closer look at how an insurance company determines the rate of premium.

  • Geographic location: This is one of the most important factors that determine the premium rate. If the building is in an affluent location, the cost of premium will generally be higher compared to buildings situated in less affluent areas.
  • Value of the building: The insurance company will do a valuation check of the building and quote a rate of premium that works for them. The building owner can provide the insurance company with a recent valuation as well.
  • Value of the insides of the building: The value of the insides of a building vary, this ensures that the premium rate also varies. A building may have expensive lighting, electronics, safety system, etc installed within the building premises. An insurance company will take the costs of covering these expensive items and thereby increase the premium.
  • Type of safety systems in place: If a building has adequate safety systems in place like 24×7 security, CCTV cameras, fire safety systems etc installed, then it will have a favorable impact on the premium rate, it will bring the premium down.
  • Age of the structure: This is another very important factor that an insurance company considers. Generally, the older the building the more it costs to insure the structure as the chances of damage increase

Author Bio

This article is written by Team InsuranceLiya.com, an independent website that writes about insurance, finance, health, and more. Our writers have a wealth of knowledge, experience, and degrees in the fields of insurance, finance, economics, and beyond.

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Trade Credit Insurance vs. Bank Guarantee (know the differences)

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Trade Credit Insurance vs. Bank Guarantee (know the differences)

Trade credit insurance and bank guarantees are both instruments that are used in business. The scope of both these instruments is similar, although they do have their differences. In the span of this article, you will learn about what both of these instruments mean, as well as the features, benefits, and importance of each of the instruments.

Lastly, we will cement both concepts in your mind by giving you simple and easy to understand real world examples of the workings of both these instruments. Let’s initiate the topic!

  • Meaning of Trade Credit Insurance
  • Meaning of Bank Guarantee
  • Trade Credit Insurance vs. Bank Guarantee
  • Examples of both

Meaning of Trade Credit Insurance

A Trade credit insurance is a contract between the insured (generally a business) and the insurance company. The role of a trade credit insurance (TCI) policy is that it provides coverage to the policyholder in the event that the client of the policyholder (a business) does not fulfill its payment obligations. Any losses originating from this are covered by the insurance company. We will explain this concept further with an example.

Meaning of Bank Guarantee

A bank guarantee is a written promise made by a bank that, in the event that a client defaults on his payment, the bank will step in and make the payment on behalf of the client. This instrument is important where there is a trust deficit. It increases business transactions because businesses are much more likely to conduct business freely by leveraging bank guarantees.

Trade Credit Insurance vs Bank Guarantee

 

Trade Credit Insurance

Bank Guarantee

Who are the parties?

Generally, a TCI will be between the insurance company and a business.

Generally, a Bank Guarantee will be between a client and a bank. An insurance company is not part of the equation.

Who bears the risk?

The risk is borne by the insurance company.

The risk is borne by the bank.

Where are they used?

It has wide applications, and is used across a variety of industries.

It is also used across a variety of industries.

Which companies / banks provide this?

1.       HDFC Ergo

2.       Tata AIA

3.       ICICI Lombard

Just to name a few.

All major banks provide this facility.

Examples of TCI and Bank Guarantee

  • Example of TCI: Let us assume that a fictitious manufacturing company called ABC Ltd wants to distribute its products to a new distributor. ABC Ltd is not sure of the creditworthiness of this new distributor. To circumvent this issue, ABC Ltd purchases Trade Credit Insurance that covers itself in the event that the distributor fails to meet his payment obligations.
  • Example of a Bank Guarantee: Let us assume that a fictitious company called XYZ Ltd is in the business of trading. XYZ Ltd wants to export ₹1 crore worth of garments from India to Spain. In this case, it is the first time it has dealt with this new importer, and due to this, there is a deficit in trust. To circumvent this issue, XYZ Ltd has requested that its importer furnish him with a bank guarantee that the importer will pay up.

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What is The Difference Between Being Bonded and Being Insured?

What is The Difference Between Being Bonded and Being Insured?

The difference between being bonded and being insured is a rather small one, but an important one. First, one needs to know the features, characteristics, benefits and drawbacks of a surety bond and an insurance policy. Only then, can a person understand the differences between both these concepts. Later, we will also highlight the differences between an insurance policy and a surety bond.

Let us first briefly understand the concepts of insurance and then the concept of a surety bond, then we can move forward and highlight the difference between the two, and finally we will give examples for both concepts.

  • Understanding surety bonds and insurance
  • Difference between surety bonds and insurance
  • Examples of surety bonds and insurance

Understanding surety bonds and insurance

  • Understanding the concept of insurance: An insurance policy is an agreement between the policyholder and the insurance company. This agreement indemnifies the policyholder against pre-specified losses.
  • Understanding the concept of surety bonds: A surety bond in an agreement between two parties. It does not involve an insurance company. A surety agreement states that the bond holder will be indemnified up to a pre-specified amount in the event that the person issuing the bond defaults in their commitments.

Difference between surety bonds and insurance

Although similar, there are some notable differences between being bonded and being insured.

 

Insurance

Surety Bond

What are some types?

  • Health Insurance
  • Motor Insurance
  • Life Insurance
  • Term Insurance
  • Reinsurance
  • Contract bonds
  • Janitorial bonds
  • Fidelity bond

Who are the parties?

Generally, the parties are an insurance company and an individual.

Generally, both parties are either individuals or entities.

What is the extend of the indemnification?

Up to sum assured

Up to the amount mentioned on the bond

Who issues this generally?

Insurance companies and reinsurance companies

Contractors, private and public companies, individuals.

Examples of surety bonds and insurance

Finally, let us cement the concepts of surety bonds and insurance, and highlight the differences between the two through a couple of easy to understand and simple real world examples.

  • Example 1: Let us assume that Mr. Manohar wants to purchase a life insurance policy to secure his family after his passing. He contacts his financial advisor and the advisor refers him to an insurance agent. Mr. Manohar, now purchases a life insurance policy from a life insurance company. This is an example of an insurance policy, where the agreement is between an individual and an insurance company.
  • Example 2: Let us assume that a Cooperative housing society in Mumbai wants to repair the society roads. They hire a civil contractor for the job but they insist that the contractor furnish the society with a surety bond that states that he will complete the job safely, efficiently, and within the specified time period. If he does not adhere to the commitments written down on the surety bond, the contractor has to compensate the society for any financial damages caused. The terms of the bond and amount specified are variable and need to be agreed upon by both parties.

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Ayushman Bharat Yojana

Ayushman Bharat hospital list in Ahmedabad

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Ayushman Bharat hospital list in Ahmedabad

Are you a benefactor of the Ayushman Bharat Yojana, and are looking to find out which are the empaneled hospitals under the Ayushman Bharat Yojana in Ahmedabad? You can find out the updated list of all of the network / empaneled hospitals under this scheme in simple steps. Let us begin.

Step 1.) Visit the official Ayushman Bharat (PMJAY) website

You can visit the official website directly or by searching for ‘Ayushman Bharat Yojana’ on your preferred search engine and then navigate to the website.

Step 2.) Navigate to the ‘Find Hospitals’ section on the top right hand side

Ayushman Bharat homepage
Ayushman Bharat homepage

Once you navigate to ‘Find Hospitals’, kindly click on it. This is where you will get redirected to the PMJAY hospitals page.

Step 3.) Enter the details

hospital list form
PMJAY hospital list form

Here, you will now need to enter the following; Gujarat as your state and Ahmedabad as your district. Once entered, click on ‘Search’

Step 4.) Get a list of all empaneled hospitals in Ahmedabad

PMJAY hospital list in Ahemadabad
PMJAY hospital list in Ahemadabad

Now, you will get a list of all of the empaneled hospitals under the Ayushman Bharat Yojana. As of 2023, there are 325 network hospitals that are empaneled under the scheme. It is likely that by the time you initiate a search the number of hospitals may have increased or decreased. Also keep an eye on the ‘Suspended Hospitals List’ and ensure that your hospital is not in this list.

By following the steps mentioned above anyone can get an updated list of all empaneled hospitals under the PMJAY scheme in Ahmedabad, Gujarat. The reader can also download the entire list in excel format if required, the website provides the functionality to do so.
And finally, as always stay safe. We wish you and your family a healthy future.

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ChatGPT and the Future of Customer Service in Insurance

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ChatGPT and the Future of Customer Service in Insurance

After accumulating over 100 million active users in a little over 2 months since its release (in November 2022), ChatGPT has been taking the tech world by storm. In fact, Microsoft has leveraged this bleeding-edge technology and incorporated it within its own Bing search engine in an attempt to disrupt the search engine market. Along with these disruptions, is it possible that ChatGPT or similar tech can disrupt the customer service aspect in the insurance sector? Let’s find out!

 

  • Potential uses and benefits of ChatGPT in Insurance
  • Limitations of ChatGPT
  • Chatbot use cases in insurance
  • The road ahead

Potential uses and benefits of ChatGPT in Insurance

  • API integration: Insurance companies can make use of the ChatGPT API and integrate it within their own website. ChatGPT can then act as a sales representative on their insurance website and interact with the prospective customer; much like a live chat executive might. The tool can then begin to understand the customer’s requirements and spit out the most relevant insurance quotes.
  • Customer support: The ChatGPT API can also be used to troubleshoot customer grievances and inform the customer about possible solutions to their complaints or queries.
  • Lower costs: The ChatGPT tool is much more likely to cost lower compared to hiring an actual human being. This can increase the profitability of the insurance company.
  • Limitation of human error: Human beings are prone to the error. The AI tool, if properly trained will likely dish out accurate and relevant information.
  • Breaking the language barrier: AI tools like ChatGPT are language agnostic. They can chat with a user in English, Hindi, Marathi, or any other regional language.
  • Availability and consistency: ChatGPT does not need a break. It can work around the clock. No lunch or dinner breaks. In fact, it can be online 24×7.
  • Summary of policy bonds: This could be a game changer within the insurance industry. Insurance bonds are usually very long and nuanced. You can ask ChatGPT to make a summary of your insurance bond and highlight the most important and noteworthy points. The tool will do so and you can make a better more informed buying decision due to this.

Limitations of ChatGPT

  • Missing a human touch: At times, the ChatGPT chatbot can seem like its missing a human touch. Its answers may come out more robotic in nature. This tendency is likely to be eliminated completely as the technology gets more robust.
  • Compromised training data: That chatbot and its results are based on the integrity of the training data. At times, this training data set may be polluted due to human biases, and this can create incoherent or irrelevant responses.
  • Lack of empathy: The tool is a computer program; it is not a human. This makes it completely lack any empathy. This lack of empathy may cause the tool to not understand the gravity of a particular request made by a customer.

Chatbot and AI companies in Insurance

Let us look at some of the most notable chatbot use cases in the insurance industry and attempt to get an idea of how things in the future may pan out.

Haptik AI: The Indian AI company Haptik is currently building a suite of products that insurance companies can use in their interactions with customers. Haptik has products that insurance companies can use in their customer interactions on the following platforms:

  • WhatsApp Messaging
  • Instagram
  • Insurance website
  • Facebook Messenger
  • SMS

Flo AI: Progressive Insurance has a chatbot called Flo (made by Microsoft) that assists their customers to do the following:

  • File claims
  • Change payment dates
  • Get insurance quotes

Allstate Business Insurance Chatbot (ABIE): ABIE is a chatbot on Allstate Insurance’s website that helps prospective customers in answering initial questions about the product. ABIE can also point customers to the most relevant insurance policies.

GEICO’s Kate chatbot: Similar to ABIE, GEICO’s Kate chatbot helps customers get the relevant information and sends the best and most relevant motor insurance quotes based on their requirements.

The Road Ahead

The world of machine learning and AI has come a long way. From the 1950s, when Artificial Intelligence pioneer Arthur Samuel introduced the first self-learning software for playing checkers to OpenAI’s ChatGPT in 2022. Machine learning and AI have come a long way. That being said, this is still just the tip of the ice berg.

These technologies have the potential to geometrically increase efficiency and profitability of companies and will most likely be heavily invested in, causing a surge of AI and ML products and applications across the insurance sector and beyond.

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Insurance

What is travel insurance in IRCTC?

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What is travel insurance in IRCTC?

Have you ever come across the “travel insurance” optional add-on while booking your train tickets on IRCTC? Do you want to know more about its features, benefits, policy terms, coverage, and more? This article will attempt to shed light on the above topics. So, let us begin.

  • How does it work?
  • Benefits and features
  • Inclusions and exclusions (coverage)
  • How do I buy travel insurance with IRCTC?

How does it work?

  • The Indian Railways Catering and Tourism Corporation (IRCTC) provides the convenient option of insuring your travel with them against death, disability, robbery, theft, hospitalizations, and more at an extremely nominal premium charge of 35 paisa per passenger (now changed to 49 paisa).
  • While booking your tickets, you can simply click on the “travel insurance” check box, and your trip will be insured for up to Rs. 10 lacs. In the unfortunate event that an unforeseen event takes place, either you or your nominee will be reimbursed up to Rs. 10 lacs (as per policy terms).
  • Here, the IRCTC acts in the capacity of an intermediary, selling the insurance to the policyholder. The contract will be between the policyholder and the insurance company, not the IRCTC.

Benefits and features

Let us now talk about some of the most important features and benefits of travel insurance by IRCTC:

  • Extremely nominal premium: The IRCTC, being a government entity, subsidizes the insurance premiums for the travel insurance it disburses. The premiums are an extremely low 49 paisa per traveller.
  • High coverage: The coverage of Rs. 10 lacs is a reasonably large coverage considering the low premium rate.
  • Death benefit: A death benefit of Rs. 10 lacs is extended to the nominee in case the policyholder passes away.
  • Disability benefit: A disability benefit of Rs. 2–10 lacs (based on the extent of the disability) is disbursed to the policyholder in the event of a disability.
  • Hospitalization cover: Injuries and hospitalizations caused to the policyholder while on the trip are covered up to a sum of Rs. 2 lacs.
  • Repatriation cover: A cover of up to Rs. 10,000 is provided for body repatriation.

Inclusions and exclusions (coverage)

The following are the inclusions and exclusions of the policy:

Inclusions

Exclusions

Death caused due to accident

Disability, death or hospitalization caused due to self-injury

Partial disability caused due to accident

Suicide

Total disability caused due to accident

Disability, death or hospitalization caused due partaking drugs or alcohol.

Hospitalization of policyholder

Disability, death or hospitalization caused due to cross railway tracks

 

Mental disorders

Transportation of mortal remains

STDs, AIDS, etc

 

Radiation sickness

For a complete list of inclusions and exclusions kindly read the brochure.

IRCTC Travel Insurance Coverage Table
IRCTC Travel Insurance Coverage Table

 

How to buy travel insurance with IRCTC?

Buying travel insurance with the IRCTC is rather straightforward. You will get a click box and a prompt to buy travel insurance at the time you make your ticket payment on the IRCTC website or app. At this time, you can select the travel insurance option and be insured during your next IRCTC trip.

IRCTC travel insurance
IRCTC travel insurance

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